Shipping and Return

Shipping and Return

1. Introduction

Welcome to BonnieMill, where style meets quality in every tablecloth. This Shipping and Return Policy describes how we handle the delivery, shipment, returns, and exchanges of products purchased from https://bonniemill.com.

Our mission is to ensure that your shopping experience is seamless, transparent, and worry-free. By placing an order on our website, you agree to the terms stated in this policy. We encourage you to read it carefully and contact us at customercarenow@bonniemill.com if you have any questions or concerns regarding your order.

2. Order Processing Time

After you place an order, please allow 1–3 business days for processing before shipment. During holidays, promotions, or high-demand periods, processing times may extend slightly.

Each order is carefully checked for quality before dispatch to ensure that your tablecloth arrives in perfect condition. Once processed, you will receive a shipping confirmation email containing your tracking number and courier details.

3. Shipping Methods and Estimated Delivery Times

We work with reputable global courier services to deliver our products efficiently and securely. Estimated delivery times vary depending on your location:

• Standard Shipping (Domestic & International): 7–15 business days
• Express Shipping (Selected Regions): 5–10 business days
• International Shipping: 10–25 business days, depending on customs clearance and local delivery conditions

Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, or weather-related disruptions. We appreciate your understanding and patience in such cases.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, shipping method, and total order weight. Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

For international orders, any applicable customs duties, import taxes, or fees are the responsibility of the customer. We recommend checking your country’s import policies before placing an order to avoid unexpected charges.

5. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking details. You can use the provided tracking number to monitor your shipment’s progress.

If your tracking information is not updated within 48–72 hours after dispatch, please reach out to our support team at customercarenow@bonniemill.com, and we will assist in locating your package.

6. Damaged or Lost Packages

We take great care in packing and shipping our products. However, if your order arrives damaged or is lost during transit, please contact us within 7 days of receiving (or expected delivery of) your package.

Provide your order number, photos of the damaged item(s), and a description of the issue. Once reviewed, we will assist with a replacement or refund at no additional cost to you.

7. Return and Exchange Eligibility

We want every customer to love their BonnieMill purchase. If you are not satisfied with your tablecloth, you may request a return or exchange under the following conditions:

• Return requests must be made within 30 days of receiving your order.
• The item must be unused, unwashed, and in its original packaging with all tags attached.
• Items showing signs of use, damage, or alteration will not be accepted.
• Clearance, discounted, or personalized items are non-returnable unless defective or damaged upon arrival.

To initiate a return, contact us at customercarenow@bonniemill.com with your order number and reason for return. Our team will provide detailed instructions and the appropriate return address.

8. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (such as receiving the wrong item or a defective product).

We strongly recommend using a trackable shipping service and keeping the tracking number for your records. BonnieMill is not responsible for lost or untraceable returned parcels.

9. Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

• Original shipping costs are non-refundable.
• Refund processing times may vary based on your payment provider or financial institution.
• Returns that do not meet our eligibility criteria may be refused or refunded at a reduced rate.

10. Exchanges

We accept exchanges for defective, incorrect, or damaged items. If you wish to exchange your product for another color, size, or design, please contact our team before sending it back to confirm availability.

If the desired replacement is unavailable, we will issue a refund or offer store credit instead.

11. Order Cancellations

If you wish to cancel or modify an order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we are unable to cancel it.

In cases of duplicate orders or errors during checkout, please notify us immediately at customercarenow@bonniemill.com, and we will do our best to assist you.

12. Non-Delivery or Incorrect Address

Please ensure that your shipping address is accurate before confirming your purchase. Orders returned to us due to incorrect or incomplete addresses may incur additional reshipping fees.

BonnieMill is not responsible for lost packages resulting from incorrect customer information.